On the Beach Holiday Claims
Start your claim
Start Your Holiday Claim
Complete our quick enquiry form and a specialist member of our team will contact you to provide free expert advice.
Your right to make a claim in the UK
Holiday Claims Bureau actively help British holidaymakers who have become unwell or been injured during package holidays booked through the travel retailer On The Beach.
Under the Package Travel and Linked Travel Arrangements Regulations 2018, if there has been a failure in part of a package holiday you purchased from a UK Tour Operator and you suffer illness or injury as a result, you can make a claim in the UK. The legislation applies to holidays booked after 1 July 2018 and more types of travel arrangement are now considered as packages than previously, such as tailor-made getaways and bespoke ‘shopping basket’ trips.
Start your claim
5.0 | 68 reviews
On the Beach Claim Success Stories
See compensation secured following On the Beach holiday claims.
Think You May Have a Claim?
If your holiday was affected by something that should have been prevented, the next step is to get clear advice on whether you may be entitled to compensation.
Getting medical help
You should seek appropriate medical attention for illness or injury as soon as you can. We recommend that everyone in your party is covered by a policy of travel insurance, and that you keep contact details of your insurance company handy. You should be able to recover the costs of medical treatment from your insurer, but it’s unlikely to cover you for the pain, suffering and other losses you incur as a result of the injury/illness.
If you have to attend a clinic or hospital abroad, keep any doctor’s notes or prescriptions.
If you seek medical attention in the UK, be sure to tell the Doctor what has happened. If you’re suffering a gastric illness on returning from overseas, you may wish to request that a sample is tested. This is important not only to identify if you have picked up a specific pathogen, but also to check whether you are carrying an infection that could put others at risk.
Reporting illness or injury to On the Beach
If you have an On the Beach rep on resort, you should formally report any episode of illness or injury within your party to them as soon as you can. If there is no rep on resort, On the Beach have a 24/7 support line in operation; the number will be on your booking confirmation. You should request a copy of the report completed by the rep or customer service agent.
Assembling your evidence
For a claim for personal injury to succeed, it must be established that the Tour Operator failed in its duty of care to you in delivering the package holiday. It must also be established that on the balance of probability, this breach was the cause of your illness or injury, rather than any other factor. The fact you were ill or injured in itself does not automatically entitle you to compensation.
It’s therefore important to retain any evidence that might help prove your case. For holiday accident and holiday illness claims, this might include:
- Evidence of your medical treatment (eg doctor’s notes, receipts for medicines purchased)
- Photographs that identify problems or defects
- Contact details of witnesses or other people affected who may be able to corroborate your version of events
- Copy correspondence between your travelling party and the hotel or tour operator
Seeking legal advice
If illness or injury that was not your fault occurs during your On the Beach package holiday, call 0161 813 2131 to find out how our expert team can start to put things right, or get in touch online and we will arrange a call back.
Start your claimMeet the Team Behind Your Claim
Our clients often mention their solicitor and case handler by name in their feedback — and that means a great deal to us. Your claim will be handled by an experienced, dedicated team who will explain the process clearly, respond promptly and keep you informed every step of the way.
Hotels, Resorts and Travel Company Claims
Where you stayed, how you booked and who provided each part of the holiday can all affect your claim. We identify who may be responsible and the most appropriate route for pursuing compensation.
Claims by Destination
We handle illness and accident claims arising in a range of holiday destinations, including cases involving unsafe hotels, resorts, restaurants, swimming pools, excursions and other holiday services.
Package Holidays & Travel Companies
We specialise in claims for holidaymakers who booked their package holiday directly with a tour operator and suffered illness, an accident, an allergic reaction or a bed bug infestation while on holiday. Our specialist solicitors can assess what happened and advise whether you may be entitled to compensation.
Hotels, UK Breaks and Accommodation
Not every claim involves an overseas package holiday. We also advise on unsafe hotels, holiday parks, caravan parks, campsites, Airbnb stays and other accommodation in the UK or abroad.
Think You May Have a Claim?
No Win No Fee advice
How Your Holiday Claim Works
Clients often describe our service as smooth and straightforward. We explain each stage, handle the legal work and keep you informed throughout the claim.
Start your claim
