P&O Cruise Claims
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Injured or became ill during a P&O cruise?
A P&O cruise brings together accommodation, restaurants, buffet facilities, entertainment venues, swimming pools, outdoor decks and organised activities within one holiday. If unsafe conditions, poor hygiene or another avoidable failing caused injury or illness, passengers may have grounds to pursue compensation.
P&O cruise claims may involve:
- Slip, trip and fall accidents
- Wet deck or stairway accidents
- Swimming pool injuries
- Cabin accidents
- Balcony accidents
- Food poisoning
- Norovirus outbreaks
- Allergic reactions
- Burns caused by hot food or drinks
- Gangway accidents
- Shore excursion injuries
- Passenger assistance failures
Whether you were injured or became ill while on board, during embarkation or disembarkation, or while taking part in an organised shore activity, our specialist solicitors can review what happened and explain whether compensation may be pursued.
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See compensation secured following illnesses and accidents aboard P&O cruises.
Think You May Have a Claim?
If your holiday was affected by something that should have been prevented, the next step is to get clear advice on whether you may be entitled to compensation.
Common types of P&O cruise claims
P&O cruise claims can involve both accidents and illnesses occurring throughout your holiday.
Accident claims
These may include:
- Slips, trips and falls
- Cabin and balcony accidents
- Swimming pool, spa or gym injuries
- Burns and restaurant accidents
- Gangway and boarding accidents
- Shore excursion injuries
Illness claims
Illness claims may include:
- Food poisoning
- Norovirus and gastrointestinal illness
- Salmonella, Campylobacter or E. coli infections
- Legionnaires' disease
- Allergic reactions
- Illness associated with poor food or hygiene standards
Becoming injured or ill during a cruise does not automatically mean that compensation will be awarded. Each claim depends on how the incident occurred, the available evidence and whether a legally responsible party failed to take reasonable steps to protect passengers.
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Accidents on board a P&O cruise
A cruise ship contains passenger cabins, restaurants, theatres, swimming pools, spas, gyms, bars and outdoor decks. Passengers should be able to use these areas without being exposed to avoidable hazards.
P&O cruise accident claims may involve:
- Slips caused by wet or contaminated flooring
- Trips caused by damaged flooring or objects left in walkways
- Falls on staircases with defective or missing handrails
- Accidents involving poorly maintained cabin furniture or fittings
- Injuries caused by falling objects
- Swimming pool or poolside accidents
- Burns caused by hot food or drinks
- Defective gym equipment
- Spa treatment injuries
- Lift or accessibility-related accidents
- Injuries caused by unsafe balcony doors, furniture or barriers
Cruise ships naturally move at sea, and not every fall or injury will indicate negligence. However, where poor maintenance, inadequate warnings or another avoidable safety failure contributed to the accident, compensation may potentially be pursued.
Food poisoning, norovirus and illness on a P&O cruise
Cruise ships bring large numbers of passengers and crew together in restaurants, accommodation and shared facilities. Gastrointestinal illness can therefore spread quickly, particularly where appropriate cleaning, isolation, food-safety or infection-control procedures are not followed.
P&O cruise illness claims may involve:
- Contaminated or improperly prepared food
- Poor buffet hygiene
- Cross-contamination
- Inadequate food storage
- Food served at unsafe temperatures
- Norovirus or gastrointestinal outbreaks
- Inadequate cleaning of communal areas
- Delays in responding to reported illness
- Inadequate measures to limit the spread of a reported outbreak
- Incorrect or missing allergen information
The fact that illness occurred during a cruise does not by itself establish responsibility. Our specialist solicitors can review the symptoms, timing, medical evidence, reports of other affected passengers and the hygiene measures taken on board.
We also handle wider cruise ship illness claims involving gastric infections, contaminated food and outbreaks affecting multiple passengers.
Boarding, shore excursion and gangway accidents
Not every P&O cruise claim happens while passengers are on board the ship.
Accidents can also occur while boarding, leaving the vessel or taking part in organised activities connected with the cruise.
Claims may involve:
- Gangway slips or trips
- Falls while embarking or disembarking
- Tender boat accidents
- Passenger assistance failures
- Wheelchair assistance accidents
- Shuttle transfer accidents
- Organised shore excursion injuries
- Falls on harbour steps
- Accidents caused by defective boarding equipment
The legal position may depend on whether the excursion, transfer or activity was booked through P&O Cruises or arranged independently. Responsibility could potentially rest with the cruise operator, an excursion provider, a transport company or another organisation involved in delivering the activity.
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What evidence may support a P&O cruise claim?
Evidence can help establish how the accident or illness occurred, who may have been responsible and how your holiday was affected.
Helpful evidence may include:
- Photographs or videos of the accident location or hazard
- Photographs of visible injuries
- Medical records and on-board medical-centre documents
- Incident reports
- Witness contact details
- Cruise booking confirmations and itineraries
- Shore excursion or transfer documentation
- Correspondence with P&O Cruises
- Receipts and evidence of financial losses
For illness claims, it may also help to keep:
- Details of food and drink consumed before symptoms began
- A record of when symptoms started
- Laboratory or medical test results
- Details of other passengers who became ill
- Notices or correspondence concerning an outbreak
- Evidence of any isolation instructions or missed activities
Report an accident or illness as soon as reasonably possible and request a copy or reference number for any report made. You do not need to have gathered every piece of evidence before contacting us.
Who could be responsible for a P&O cruise accident or illness?
A claim could potentially involve:
- P&O Cruises
- Excursion providers
- Passenger assistance providers
- Catering contractors
- Maintenance contractors
- Another negligent organisation
The organisation responsible for your booking may not necessarily be the organisation legally responsible for every facility, excursion or service used during the cruise. Responsibility depends on the circumstances surrounding the accident or illness.
How much compensation could be claimed following a P&O cruise accident or illness?
The amount of compensation that may be awarded depends on the seriousness of the injury or illness and the effect it had on your holiday, employment and everyday life.
Factors that may affect compensation include:
- The nature and severity of the injury or illness
- How long the initial symptoms lasted
- Whether hospital or on-board medical treatment was required
- Any continuing symptoms, complications or permanent effects
- Pain, suffering and loss of amenity
- Lost earnings or time away from work
- Medical and treatment expenses
- Care and assistance requirements
- Additional travel or accommodation costs
- Missed excursions, activities or parts of the cruise
- The wider impact on your holiday
Compensation may include an award for the physical and psychological effects of the incident together with reasonable financial losses arising from it.
Every claim is assessed individually based on the available evidence and applicable legal rules.
We handle eligible P&O cruise claims on a No Win No Fee basis, meaning there is no upfront cost to discuss your case with our team.
Why choose Holiday Claims Bureau for your P&O cruise claim?
Cruise claims can involve complex legal issues because responsibility may depend on where the accident or illness occurred, who organised the activity and which international rules apply.
Holiday Claims Bureau can assist with:
- Cruise accident claims
- Cruise illness claims
- Food poisoning claims
- Norovirus claims
- Slip and trip claims
- Swimming pool accidents
- Cabin accidents
- Gangway accidents
- Shore excursion injuries
- Evidence gathering
- No Win No Fee representation
We understand how upsetting it can be when an accident or illness affects a holiday that may have been planned and paid for months in advance. Our role is to establish what happened, identify the potentially responsible organisation and pursue compensation for the harm and financial losses caused.
Our specialist solicitors can review the circumstances of your holiday and explain whether compensation may potentially be pursued.
Meet the Team Behind Your Claim
Our clients often mention their solicitor and case handler by name in their feedback — and that means a great deal to us. Your claim will be handled by an experienced, dedicated team who will explain the process clearly, respond promptly and keep you informed every step of the way.
Hotels, Resorts and Travel Company Claims
Where you stayed, how you booked and who provided each part of the holiday can all affect your claim. We identify who may be responsible and the most appropriate route for pursuing compensation.
Claims by Destination
We handle illness and accident claims arising in a range of holiday destinations, including cases involving unsafe hotels, resorts, restaurants, swimming pools, excursions and other holiday services.
Package Holidays & Travel Companies
We specialise in claims for holidaymakers who booked their package holiday directly with a tour operator and suffered illness, an accident, an allergic reaction or a bed bug infestation while on holiday. Our specialist solicitors can assess what happened and advise whether you may be entitled to compensation.
Hotels, UK Breaks and Accommodation
Not every claim involves an overseas package holiday. We also advise on unsafe hotels, holiday parks, caravan parks, campsites, Airbnb stays and other accommodation in the UK or abroad.
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How Your Holiday Claim Works
Clients often describe our service as smooth and straightforward. We explain each stage, handle the legal work and keep you informed throughout the claim.
Start your claimFrequently Asked Questions
P&O cruise claims can involve accidents, food poisoning, norovirus outbreaks and other illnesses suffered during your holiday. Below are answers to some of the questions passengers commonly ask after something goes wrong during a P&O cruise holiday.
Learn more- P&O Cruises
- Shore excursion providers
- Passenger assistance providers
- Catering contractors
- Maintenance contractors
- Another organisation whose negligence contributed to the accident or illness
