We are currently representing a client who contracted Cyclospora during a stay at the RIU Palace Mexico this summer. We have also been alerted to further complaints from guests about poor food hygiene and resort standards.

We are urging anyone affected to come forward to seek legal advice and explore their right to claim compensation.

What is Cyclospora?

Cyclospora is a microscopic parasite that can cause severe gastrointestinal illness. Symptoms often include:

Prolonged diarrhoea
Stomach cramps
Nausea
Fatigue
Loss of appetite

Holidaymakers typically contract Cyclospora through contaminated food, water, or poor hygiene standards in resorts. Illness can last for weeks, sometimes longer, and often requires medical treatment.

RIU Palace Mexico – Holiday Illness Concerns

The RIU Palace Mexico has recently come under scrutiny due to a number of reports of food hygiene failings. Guests have raised concerns over buffet food being left uncovered, birds and insects around serving areas, and staff not always following proper food handling procedures.

These conditions create an environment where infections like Cyclospora can easily spread, leaving holidaymakers seriously unwell.

What to Do If You’ve Been Affected

If you have suffered an illness such as Cyclospora or food poisoning during your stay at RIU Palace Mexico, it’s important to:

Seek medical attention – ensure your condition is properly diagnosed and recorded.
Report the illness – notify hotel staff and your tour operator.
Gather evidence – keep medical notes, receipts, photos of food/hygiene issues, and contact details of other affected guests.
Seek legal advice – specialist solicitors can help you pursue a claim.

Recent Success Stories

We’ve successfully supported many clients who have suffered holiday illness due to poor standards abroad. Our team has secured compensation for families affected by salmonella, E. coli, norovirus and Cyclospora in resorts worldwide.

Read more about our recent success stories and client reviews to see how we’ve made a difference.

Expert Comment

Michael Walker, Owner and Solicitor at Holiday Claims Bureau, said: “We are very concerned about the reports we are receiving from holidaymakers returning from RIU Palace Mexico. Contracting Cyclospora or other illnesses abroad can ruin a much-anticipated holiday and have long-lasting health effects. We encourage anyone who has been affected to come forward. With the right legal support, guests can hold tour operators and hotels accountable.”

Appeal for Holidaymakers to Come Forward

If you or your family have suffered illness during a stay at RIU Palace Mexico, you may not be alone. We are speaking to multiple guests who have experienced similar issues and encourage others to share their experiences so we can provide expert advice and support.