What was meant to be a relaxing family getaway turned into a terrifying ordeal for Master Aarav Dayal, a 9-year-old boy from Glasgow, when he suffered a severe allergic reaction during his stay at Orka Lotus Beach Hotel in Turkey.

Aarav and his family had informed both Jet2 Holidays and the hotel about his severe peanut allergy before their arrival. However, on April 4, 2023, after being reassured by both a waiter and the chef that the kofte dish was peanut-free, Aarav experienced a severe allergic reaction immediately after consuming it.

He was rushed to the hospital, where he was placed on an IV drip and kept overnight. The reaction left him with a widespread rash, swelling, nausea, and difficulty breathing—a traumatic experience for both Aarav and his family.

Holiday Claims Bureau Seeks Accountability

Determined to hold those responsible accountable, the Dayal family contacted Holiday Claims Bureau to pursue a food allergy claim. Michael Walker, the solicitor representing the family, quickly built a strong case against Jet2 Holidays, citing their failure to ensure food safety despite prior warnings about Aarav’s allergy.

Speaking about the case, Mr. Walker said:”This case highlights the importance of food safety and the duty of care owed to holidaymakers, particularly those with life-threatening allergies. Aarav’s family took all the right precautions, yet they were let down by the hotel and tour operator. I’m pleased we were able to secure a successful outcome for Aarav and his family, ensuring they received the justice they deserved.”

Compensation Secured

Through diligent investigation and legal action, Aarav’s case was settled for the sum of £2,500, providing compensation to support his recovery and future well-being.

Aarav’s Mother’s Emotional Response

Reflecting on the ordeal, Aarav’s mother, Mrs. Jasbani Dayal, commented:: “No parent should have to watch their child suffer due to someone else’s negligence. We trusted the hotel and the tour operator to take Aarav’s allergy seriously, yet they failed him. The incident left him not only physically unwell but also deeply anxious about eating food prepared outside our home. Thanks to Holiday Claims Bureau, we were able to focus on Aarav’s recovery while they fought for the justice and outcome we deserved.”

The Lasting Impact on Aarav

While Aarav has physically recovered, his experience has left lasting emotional scars. His anxiety around food has significantly increased, making him reluctant to eat at new places unless thoroughly reassured. His family now takes extra precautions whenever they dine out, a burden they should not have to bear had the hotel followed proper food safety measures.

Real People, Real Food Allergy Cases

Aarav’s case is one of many where Holiday Claims Bureau has successfully secured compensation for holidaymakers who have suffered due to negligence abroad.

Take a look at the latest success stories:

Have You or Your Child Suffered an Allergic Reaction Abroad?

If you or a loved one have experienced a similar incident, you could be entitled to compensation. Our experienced food allergy claim solicitors are ready to assess your case and fight for the justice you deserve.

Call 0161 813 2131, complete our online contact form to request a callback, or speak to us online via live chat to receive free legal advice.

Think You May Have a Claim?

If what happened on your holiday should have been prevented, the next step is to get clear advice on whether you may be entitled to compensation.

Start your claim

Or speak to an advisor today 0161 813 2131