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Hotel Beatriz Costa & Spa in Lanzarote has come under intense scrutiny after multiple guests reported bed bug infestations during their stays. Holidaymakers Kelly and Stellon shared their harrowing experiences on TripAdvisor, warning others to steer clear of the hotel and criticising its handling of the situation.
At Holiday Claims Bureau, with our extensive experience in successfully handling bed bug bite claims, we urge you to get in touch if you have been affected to receive the justice and maximum compensation you may be legally entitled to for your bed bug bite claim.
Kelly’s Ordeal
Kelly’s holiday was marred by an unsettling turn of events just two days into her stay. Writing on TripAdvisor, she recounted being told her room needed to be vacated for 48 hours. Concerned, she questioned staff about a possible infestation but was reassured that was not the case.
After returning home, Kelly and her family experienced delayed symptoms of bed bug bites. “Two days after coming home, bites appeared on both of us,” she wrote. Her 13-year-old daughter suffered a severe allergic reaction to the bites and required medical attention at A&E.
Kelly’s concerns have since grown, fearing the pests may have infested her home. “Pest control has assessed our home, and traps have been placed,” she explained. She expressed anger at the hotel’s lack of transparency, stating: “The hotel was fully aware of the bed bugs and never told me.”
Stellon’s Disturbing Account
Another guest, Stellon, echoed Kelly’s sentiments in a scathing TripAdvisor review, describing their stay as a nightmare.
“WORST HOTEL EVER STAYED IN MY LIFE,” Stellon wrote, recounting their discovery of bed bugs in the bed frame. “The bed frame was full of bed bugs,” they stated.
The bites led to severe reactions, requiring emergency medical care. Stellon said they were forced to dispose of most of their belongings to minimise the risk of bringing the infestation home. “We had to throw away most of our items and suitcases,” they explained.
Stellon heavily criticised the hotel’s response: “The room has not been treated or our belongings steamed. This hotel must be closed; it is a public health hazard.” They confirmed the matter had been reported to the authorities and called for media involvement to raise awareness.
Holiday Claims Bureau Takes Action
Oliver Linton, a legal representative of Holiday Claims Bureau commented: “Holiday Claims Bureau has now been instructed to handle bed bug claims for affected guests, offering expert legal support to those impacted. With a wealth of experience in successfully pursuing bed bug bite claims, we encourage anyone who has suffered bed bug bites during their stay at the Hotel Beatriz Costa & Spa to get in touch”.
Holidaymakers who believe they have been affected can call 0161 813 2131, complete the online form, or speak to a legal representative via live chat for advice and assistance.
Protecting Yourself from Bed Bugs
Bed bug infestations can cause significant physical, emotional, and financial distress. Holidaymakers are advised to inspect hotel rooms thoroughly upon arrival, particularly bed frames, headboards, and mattresses. If an infestation is suspected, report it immediately and request alternative accommodation. Upon returning home, precautions such as washing clothing at high temperatures and steaming luggage can help prevent bringing pests into your home.
Bed bug claims success
At Holiday Claims Bureau, we are committed to achieving the best possible outcome for our clients who have suffered bed bug bite injuries.
In two of our most recent cases that we have won, one client received £4,500 compensation after their bed bug ordeal at a UK Holiday Park, and £2,500 compensation for Paul Cowderoy who pursued a claim against the Premier Inn in Richmond, London,
If you have suffered from bed bug bites during your stay at the Hotel Beatriz Costa & Spa, contact us today to discover how much your claim is worth. You could be entitled to thousands of pounds worth of compensation for the pain and suffering you have endured, and any financial losses you have incurred.
Call 0161 813 2131
Complete the contact form online
Chat with a legal representative via live chat on our website.
